Terms & Conditions

1. Introduction

Welcome to VirtualShop.pk. These Terms and Conditions ("Terms") govern your use of our website located at www.virtualshop.pk (the "Service") operated by VirtualShop.pk ("we", "us", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. These Terms apply to all visitors, users, and others who access or use the Service.

3. Account Registration

3.1 Account Creation

To access certain features of our Service, you may be required to create an account. When creating an account, you must provide accurate and complete information.

3.2 Account Responsibilities

• You are responsible for maintaining the confidentiality of your account and password
• You agree to accept responsibility for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• You must be at least 18 years old to create an account

3.3 Account Termination

We reserve the right to terminate or suspend your account at any time for violations of these Terms or for any other reason at our sole discretion.

4. Products and Services

4.1 Product Information

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free.

4.2 Product Availability

• All products are subject to availability
• We reserve the right to limit the quantities of any products or services
• We may discontinue any product at any time without notice
• Prices for products are subject to change without notice

4.3 Product Use

Products purchased from our Service are for personal use only and may not be resold without our express written consent.

5. Pricing and Payment

5.1 Pricing

• All prices are listed in Pakistani Rupees (PKR)
• Prices are subject to change without prior notice
• Promotional prices are valid only during the specified promotion period

5.2 Payment Methods

We accept the following payment methods:

• Cash on Delivery (COD)
• Credit/Debit Cards
• Bank Transfer
• EasyPaisa/JazzCash (where available)

5.3 Payment Security

We use industry-standard encryption and security measures to protect your payment information. However, we cannot guarantee absolute security of information transmitted over the internet.

6. Shipping and Delivery

6.1 Delivery Areas

We currently deliver to all major cities and most areas across Pakistan. Some remote areas may not be serviceable.

6.2 Delivery Times

• Standard delivery: 2-3 business days for major cities
• Other areas: 4-5 business days
• Delivery times are estimates and not guaranteed

6.3 Shipping Charges

Shipping charges vary based on location and order value. Free shipping may be available for orders above a certain value.

6.4 Delivery Acceptance

Upon delivery, please inspect the package for any damage. By accepting delivery, you acknowledge that the product was received in good condition.

7. Returns and Refunds

7.1 Return Policy

• Products can be returned within 7 days of delivery
• Products must be unused and in original packaging
• Certain products may not be eligible for return (e.g., perishable items, intimate products)
• Original shipping charges are non-refundable

7.2 Return Process

1. Contact our customer service to initiate a return
2. Pack the product securely in its original packaging
3. Our courier partner will pick up the product
4. Refund will be processed after inspection

7.3 Refunds

Refunds will be processed within 7-10 business days after we receive and inspect the returned product. Refunds will be issued to the original payment method.

8. Prohibited Uses

You are prohibited from using the site or its content:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To interfere with or circumvent the security features of the Service
• To scrape, crawl, or use automated means to collect information

9. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of VirtualShop.pk and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

9.1 User Content

By posting content on our website (such as reviews or comments), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and publish such content.

10. Privacy Policy

Your use of our Service is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

We respect your privacy and are committed to protecting your personal information. We collect and use information in accordance with our Privacy Policy.

11. Disclaimer

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

• Warranties of merchantability and fitness for a particular purpose
• Warranties against infringement of intellectual property rights
• Warranties regarding the accuracy, reliability, or completeness of content

12. Limitation of Liability

In no event shall VirtualShop.pk, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the Service
• Any unauthorized access to or alteration of your transmissions or data
• Any conduct or content of any third party on the Service
• Any content obtained from the Service

13. Indemnification

You agree to defend, indemnify, and hold harmless VirtualShop.pk and its licensors, employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

14. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service or contact us to deactivate your account.

15. Governing Law

These Terms shall be governed and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Any disputes arising from these Terms will be resolved through the courts of Lahore, Pakistan.

16. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

• Email: legal@virtualshop.pk
• Phone: +92 300 1234567
• Address: 123 Main Boulevard, Gulberg III, Lahore, Punjab 54000, Pakistan
• Website: www.virtualshop.pk